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The total amount of your order must be between € 100.00 and € 3000.00 to pay with Oney.
Packages are generally shipped within 2 days of receipt of payment. They are shipped via UPS with a tracking number and delivered without a signature. Whatever delivery method you choose, we'll send you a link to track your package online.
Shipping costs include preparation and packaging costs as well as postage. Preparation costs are fixed, while transport costs vary according to the total weight of the package. We recommend that you consolidate all of your items into one order.
We cannot combine two orders placed separately and shipping costs apply to each of them. Your package is shipped at your own risk, but special attention is paid to fragile items. The box dimensions are appropriate and your items are properly protected.
Exchanges are free, as long as you keep the original packaging and do not wear or damage the extensions.
Extensions, made from 100% natural hair, are not nourished by the scalp, unlike your hair. It is therefore advisable to use appropriate care that will allow your extensions to remain in excellent condition.
A range of special extension treatments is offered to you by Royal Extension. The use of these treatments (shampoos and masks, creams, serums) protects your extensions and guarantees you optimal and long-lasting use.
If you purchase exterior care, use only so-called "gentle" care, without Paraben, neutral pH and sulfate-free. Take the time to brush your hair regularly to prevent knots from forming, including before shampooing. Wash them with lukewarm water preferably.
It is advisable to carry out 1 to 2 shampoos per week.